Camouflage Moving Service

I had to repack half of my pod because of the crew doing it incorrectly. They were supposed to dissemble the bed, roll up my foam mattress (which I had compressed) and secure it with zip ties, disassemble my bed, etc.. The way it was packed was extremely disorganized, putting very heavy boxes on very light ones. My foam mattress popped open because it was not rolled up and put in correctly, despite me giving instructions to do so. My chair was broken. I had to disassemble my bed myself. This was all before the pod had even moved out of my driveway. I called the owner to let him know that I was dissatisfied with the work and was met with “Well were you watching them do the work?” which is super condescending, I have my own work to do in my house for my move and y’all doing your jobs is literally the bare minimum. Owner told me he would get back to me yesterday to make it right and I haven’t heard anything since. This company lacks professionalism and accountability.

Very communicative the whole time and made the process of moving quick and easy! Very helpful in reminding me about my lock for the uhaul box and packed my items the best way possible so that nothing would get harmed during the move. Thank you David and Albert!

Zac and Marcos were amazing; they unloaded my 20 footer in less than 2 hours. Packsen are good people and a great company; use them if you want the job done well and quickly.

I wish I could give them more because everyone was very nice, but after we were told how much it cost and then started unpacking, things just got worse. First of all. We used them to unload our truck into a storage unit when we first moved here and did not have a home yet. We had over scheduled how long they would be working. We weren’t allowed a refund for that even though we didn’t use them for the whole time we scheduled. Instead they gave us a credit for a truck and travel or whatever. It took them 8.5 hours to load and unload the truck into 2 trips. When we started unboxing, boxes and furniture were not where they were supposed to be. We had said we will direct them on where to put things and that just wasn’t done. We were having to search for things when they should have all been together. It was just really frustrating we thought they were quick to unload all of our stuff into our storage unit but then this job took a long time and a lot of our boxes were ruined and it was just really difficult to find our stuff. At one point we had told them a specific color of furniture went into a primary bedroom and they didn’t even put all of that furniture in the room they left it in the garage. For the amount of money we paid I just expected it to be better. We do plan on moving again in the future so unfortunately this company will not be used. I would not even have complained if we hadn’t of been charged so much for the service.

I would have loved to give these guys a better review for how kind they were, however I should have gone somewhere else for professional packers. I booked for 2 hours, the arrival time was between 12-1pm and they didn't get there until 1:50pm which when I was called saying they were on their way it was supposed to be 1:30 and ended up still being 20 minutes even more late. Upon arrival one guy said it was his birthday and so I understand being a bit distracted but while I was there he kept answering phone calls, texts and such and it felt so unprofessional. Now because they were late and I had only planned on them being booked for 3 hours at max I had to leave for the remainder of them packing, well it ended up taking 4 hours 🙃 and when I arrived back to my 1 bedroom 700sqft apartment the bathroom wasn't packed, there was trash from their lunch everywhere and pee in my toilet. I was kind and understanding up to that point and I feel that if you're going to get packers do not go with them. ***update*** Finally got to open our boxes to start unpacking, half my stuff is broken, the boxes are in complete dissaray and our bed is missing so many pieces that in order to put it back together we're having to order new parts! When I called originally to have this resolved from the the only solution given was a $50 credit for military, which my husband is and never offered in the first place, IF I removed this post. I was told these guys never get bad reviews so it is what it is and when i said I felt brushed off he said "If I didn't care about what you have to say I would just not answer your call" Needless to say please save yourself and don't use these guys for packing, our movers when we arrived were appalled when we told them we didn't pack ourselves and that we paid for this.