American Knights Moving & Storage - Houston

I gave the 2 stars because Jennifer, the associate who initially helped me set up this service was an absolute dream! She was so polite and informative. She was very quick to respond when I asked questions and just overall was such a pleasure to work with. The crew who came to pick up my things in Houston worked very quickly and efficiently, with the exception of one of the movers attempting to prop his foot up on my boxed TV to tie his shoe, everything was good. The dispatch/delivery team however, was an absolute nightmare! I would've never used this company had I known the other half of this process would be so horrible. First, at pick up, they asked me to provide my 1st available date to receive delivery, which was about 1 1/2 weeks after pickup but they didn't even attempt to coordinate my delivery until after the date I had given. The person I spoke to about this Evelin, was very rude and unprofessional. She said she would call me back with an update and she didn't. When a week had passed and I hadn't heard from her, I attempted to reach out to her and she ignored me ( I have the emails and texts to show). I asked repeatedly for an ETA ("estimated" date of arrival) and could never get an answer. Then, when they finally scheduled the delivery, they tried to scam me into paying an additional $500 (at min) lying saying the delivery truck couldn't access my apartment so they would have to do shuttle service to deliver my things (transfer from the big truck to a small one). When I tried to tell her they could in fact access my building, she was very rude, talking over me, arguing that my paperwork stated additional fees could apply, but there was no reason for them to charge me for this service when the truck could come straight to me. I asked to speak to a manager and she lied saying she was the manager. It was just such a horrible experience and this was all 3 weeks after they had initially picked up my things. She finally abandoned that scam and conceded that the driver could in fact come directly to me, which was great, but the condition of my boxes once they arrived was simply atrocious. There was a stain on my rug, they cut my wardrobe boxes in half, boxes marked with bright red fragile stickers were completely demolished, it was horrendous. As of now, I'm still assessing the damages but people please, if you value your belongings and want an honest, positive moving experience, use someone else.

They were hired as a 3PL for another moving company. They broke things inside my home and pinned it on the driver to pay. We also later discovered the driver damaged mailboxes in the neighborhood and HOA is charging us $500. When you are hiring a mover get someone that handles A to Z... these companies hire eachother then play hot potato when something goes wrong.

I was dreading packing for our move, but this company came to the rescue! A team of two packed up our entire 2-bedroom apartment in just a few hours. They were really organized and used high-quality packing materials. Very impressed!

We just used this company for a local move and they did an excellent job. The movers were friendly and very careful with our items. Moving is a stressful experience, so it’s very helpful to have good movers!

If I could give this company -5 I would! They were horrible. Boxes arrived late. When the truck arrived I had smashed and tore boxes. A lot of broken items and a lot of my things were missing! The guys who unloaded the truck did a horrible job unloading my things and putting them in my storage! I have to file a claim now. I don’t recommend you using this company for anything!! Just a few pictures of how they handled my things!