Unicorn Moving and Storage

Our recent Unicorn moving experience was magnificent! My husband and I were facing our third move in four years, and we were dreading moving day. But from the moment our team of Steve, Shawn and Terrence appeared, we were buoyed by their cheerful and warm demeanor! Technically, the move was flawless; they guided our things into our newly remodeled house with great precision and care. We were amazed at their Herculean prowess with our heavier items. They were also very patient with us when we were trying to decide where to put things once they moved them in. They went above and beyond the call of duty, and treated us like family. These three gentlemen actually made the moving process fun for us! Also, the Unicorn coordinator, Gizela, was incredibly friendly and helpful when I called to book the move, and was understanding when we needed to change our moving date. I highly recommend Unicorn movers; they are the best!

This group of guys are pros in every way. They did an awesome job relocating my household and they’re extremely kind , courteous and helpful in every way. If I have further need for moving help they’ll for sure be first on my list . Thanks Unicorn for a job well done ! A big shoutout and thank you to Jose Gomez & Richard , Jim & Joe for their expertise doing my move .

Once again, the Unicorn team delivered an excellent move experience. Nelson did a fabulous job estimating our needs and telling us what to expect. The Unicorn team understands the importance of good communication. And on move day, Shawn and Jorgen and team were efficient and careful and friendly—they really know what they’re doing. We had some challenging furniture pieces, and they handled everything with grace. Great company, great people, and it came in on (or slightly below) budget. Well done, all!

I had never hired movers, but I’m disabled and can’t walk much nor lift heavy boxes. My realtor recommended Unicorn Moving. Alan came and did my estimate 20 days before my move. I explained that I would have a lot of stuff packed before my move, so I questioned the $20,000 estimate. Alan said he overestimated because he didn’t know how much I would box up, but I would only be charged for work done, which he thought would be less than $15,000. Since the estimate said $10,000-$15,000, I booked it. Steven was the lead mover of 8 movers and 4 trucks. Steven told me that a cash tip was expected, so I should go to a bank. I did a Google search that said $50 per mover was a generous tip. I was not able to supervise all 8 movers, but I gave directions about what I wanted. I noticed one of the movers packing a very big box, and I asked if the box would be heavy, because I can’t lift much. He told me he was only putting light things in the big boxes. I asked another mover if they were labeling the boxes, and he said they were labeling boxes by room. Before leaving, Steven asked if I got the tip money. He was confused when I gave him $400, because he had wanted $4,000, $500 for each mover. I told him that was a lot. Steven said he could get the bill down to $9,000, so with the $4,000 tip, my total cost would be $13,000. I said I would need to get the cash from the bank in the morning. After Steven left, I texted him to see if he had accidentally taken my dolly. He said he would return it. I then texted him that we were cleaning up a lot of trash on the lawn- pizza crusts, empty bottles, empty tape rolls. My neighbors even complained that trash was left on their lawns, and several movers had been lying down on their lawn. (I suspect, so I could not see them.) I found it odd that the movers left so much trash when I had a dumpster. Steven apologized and said he would deduct some from the bill. I then went to shower and found out that my toiletries and towels had been packed up, so I couldn’t brush my teeth, etc. Luckily, I had extra towels and could shower. In the morning, Steven said the total cost for the move would be $9,363.28. I said I was going to hold onto the $4,000 cash tip until I got the final total, because I didn’t want them to change the total after they got their cash. I was moving stuff to my storage place and to my house in Houston. When I got to the house, Ryan came to get the keys for my storage units. I directed him to stack all my tubs together and to stack the boxes by room, and to save a walkway in the middle for easy access. Steven then arrived and started unloading at the house. Ryan came back after they had finished unloading at storage, and the other 6 movers helped Steven. When they were done, Steven told me that the movers were so mad from unloading at storage that they didn’t want a cash tip anymore and wanted their hourly rate. I asked why the guys were upset, since the 10’ x 30’ units were roomy and on the first floor. Steven said the guys were upset that they had to unload really heavy boxes (which they packed) without a dolly and it was hard to move with 6 movers unloading. I asked why they didn’t have any dollies, and Steven said the dollies were on his truck. I asked why they didn’t come get them, since the storage place was less than a mile from the house. Steven said he didn’t know, but my new total was almost $18,000. I was very upset, and Steven said he still wanted to work with me, and he could lower the bill to $14,300 if I gave them a $1,700 cash tip. I gave the $1,700 to Steven which he distributed to the movers, and they left without showing me what they had done. At my house, boxes had been thrown into the shed with a pile of unboxed clothes on top. At storage, the first unit was crowded, the light switch was blocked, and there was no walkway. My second unit also had the light switch blocked, but there was a walkway. None of the boxes were labeled. And there were several huge open boxes where stuff had been thrown in. Later, I saw that I was billed for $16,972.67, and not $14,300.

Hands down Best Moving Company in Texas! I have been using Unicorn Moving for 15 years, and we just had another fantastic experience, this time a long distance move for my daughter from Houston to Austin. We booked 2 trucks and 4 movers for a complicated two day move and Unicorn made it a smooth, completely stress free experience. From initial contact with Kimberly Brown who set it all up, Sergio and Collin in customer service, Brent in operations, to our best moving team ever, supervisor Israel Thompson, Jim, Caleb and Angel Soria, this team took care of us with kid glove service and one collective motto: “No problems, only solutions!” They wrapped every piece of furniture, including one antique with irreplaceable curved glass, before leaving the apartment and carefully trekking a quarter mile to the loading area (those of you who know Houston will understand this). Lots of smiles, lots of reassurance, lots of hustle, and a focus on the mission to carefully and quickly get the job done. If you are trying to get the best move experience of your life look no further, call Unicorn Moving! We are customers for life, big hugs to the whole team from Linda (Gemma), Ches, Erika and Nick

The Unicorn team of Ray, Terrance and Eddy was excellent. They were on time, fast, and extremely professional. They efficiently moved a household of...

Will heavily pressure you for tips in cash in addition to their $110 hourly rate per person. On top of paying for their food?!? Extremely poor...

HORRIFIC MOVERS - DO NOT USE! These folks break stuff, charge your card WITHOUT authorization, beg for tips...and are incredibly expensive.. I bet these...