Very professional, knowledgeable, did a great and fast job, completed in time allowed. Would definitely use them again. Great experience.
I wish I had read other reviews first, as I had a similar unfortunate experience as previous customer. I was quoted one price over the phone and when the movers showed up, I was presented with many additional fees that were never informed to me prior to it. The original quote was within my budget, reason why I chose them, but with the additional charges it ended up costing more than what other moving companies had quoted me. Nonetheless, the movers were very professional and courteous, and the moving process went seamless despite the surprise extra charges. I just wish the company wouldn’t use the bait and switch method to attain customers. It’s a quite deceiving business practice. I hope they learn from this and present their future customers with a more accurate quote to avoid situations like mine.
I was contacted by Xpress Moving company from a third party search that redirects moving companies to seeking parties. Initially, Anthony was very pleasant, high energy, conversational. I am a big believer that good customer service can go a long way. While I saw the poor Google reviews, I decided to ignore them. Anthony had gone into a whole story about how he had consolidated the number of movers he had, because while the company was doing higher volume of jobs with more movers, the quality of jobs weren't great. So I thought that the reviews must have been prior to the company's consolidation of movers. The moment my items were picked up Anthony's pleasantries went right out the window. Anthony was consistently short and cavalier in conversations, to a point where I felt rushed off the phone by him.So feeling like I got swindled by a sales person's dual personality can be overlooked. However, multiple boxes arrives damaged, and re-taped with tape from the movers. Boxes marked as "fragile" were delivered damaged with heavy boxes on top. A box went missing from the inventory list and when the box appeared, it was empty. So now I have to go through the hassle of figuring out what went missing and submitting a claim.I will echo other reviewers on the following. At the last minute I was informed that I needed to pay in cash, or incur a 5% fee using a credit card. While I have the ability to pay in cash, not everyone may have access to the thousands of dollars it costs to move. So the lack of payment info upon booking the job was unprofessional. Additionally, I was told that tipping is expected in this industry and that I needed to tip up front, because the movers that load the truck do all the work. While I have always tipped movers, I found it unprofessional to expect a tip, and to expect a tip when half the job was done. By default a "tip" is a courtesy payment by the patron, at the patron's discretion, upon completing a good job. I like to tip knowing all my items have arrived safely and undamaged. I also found it to be improper to disregard the movers that unload the truck. The movers unloading will to do work by reassembling furniture, putting furniture in its place, etc. It did seem that the movers that delivered my furniture were not directly employed by Xpress Moving. Which may be why Anthony was adamant that I tip the movers who loaded the truck, and that I didn't have to tip the movers that unloaded the truck.Ultimately, I do not recommend this company. Please help yourself by finding movers that provide great customer service and deliver your items undamaged and well.... actually deliver your items. ********Also, for those moving outside of state lines, purchase moving insurance. The moving companies themselves will only reimburse you 0.60 to the pound! Yup, you read that correctly. Every pound is only worth sixty cents in reimbursement. Your items with movers are essentially uninsured and movers will only reimburse you what is required by law, which is essentially peanuts.*************The movers at both pickup and delivery did not want to wear masks. I understand it's hot out, but we are living through a pandemic. The majority of the time the movers weren't wearing masks***
I have never written a bad review in my life, but I have to let people know the things I didn’t know while I was making this moving decision. If you choose to use Xpress for a long-distance move (which you shouldn’t), a few things to keep in mind:There are additional costs that will crop up on the day of the move (mattresses must be wrapped, which costs more; if they decide you need any additional packing or bubble wrap, it costs more; if the truck gets ticketed outside your building, they don’t have parking permits and will ask you to cover the cost, etc.). If you want to avoid what you can, make sure that you completely pack and wrap everything yourself beforehand.There is a 5% fee to pay with a credit or debit card. They will allow you to pay with a card at the move-out but not upon delivery. The remaining half of the bill you have to pay upon delivery must be done via cash or post office (not bank) money order. I had so many back-and-forth issues about who the money order was to be addressed to that I would recommend not even bothering and doing cash if you can, since it is pretty much the same thing. I was told to address it one way, driver got to my house and told me it was no good, when I called Anthony he talked over me and told me there was no way he would ever tell me to address the money order the way I did, which was, you know, a lie, since he did. I’d talked to him not even three days before to confirm.They will tell you when they arrive that if you want to pay a 20% tip, you should do 15% that day and then the remaining 5% on delivery. Don’t do this. The people delivering your belongings (at least for a cross-country move) are not the same people who picked them up, and are not even necessarily directly affiliated with Xpress. The reason they tell you to split the tip this way is to make sure they themselves get a 15% tip, since they don’t care how much you tip on the other end because it isn’t them. Make sure you tip the pickup movers and the delivery movers whatever percentage you think appropriate for the amount you have to pay that day (50% of the bill on each end).Make sure that you get a copy of every single paper you sign. When I spoke with Anthony in between pickup and delivery, he referred to information that I should have known because it was “written on every single paper” they gave me. They only gave me two papers, neither of which had any of this information indicated. My roommate and I signed a lot of papers day of, and we were flustered and stressed and did not make sure we received copies of each paper. That was partially our fault, but given the amount of times the foreman alluded to the fact that they were different from lots of companies who would want to take advantage of “two beautiful girls” like us (won’t even get into that), it seems like they could have at least given us the paperwork that we were apparently going to need to refer to in asserting our sanity to this company.Anyway, don’t recommend, but at least keep these things in mind if you do go with Xpress.
I wish I can give them zero stars. They cancelled on us the DAY OF and failed to even contact us until we called them after our appointment. The manager Gregory also hung up on us after telling us that there was nothing they could do. When we called again they completely dismissed us and gave us no solutions or alternative options. Worst service I ever experienced. I wouldn’t be surprised if the reviews below were paid posts.
AVOID AT ALL COST!!Bottom line:- Management is extremely unprofessional, unresponsive and rude.
- Cost goes up from quote magically.
- Movers are...
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