Southbay Moving Systems - Salinas

South Bay Moving Systems overcharged us by over $4,000, violated their contractual delivery guarantee, charged for services we explicitly declined, and then completely ghosted us when we attempted to resolve the issues. We are now forced to dispute the charges through our credit card company and file complaints with federal regulators. What Went Wrong 1. Massive Billing Errors & Overcharges Original contract: $7,284.89 (later adjusted to $7,194.78 based on actual weight) They charged us $10,244.04 on July 25th - nearly $3,000 MORE than the entire contract amount Added an unauthorized $650 charge on July 27th for repacking services we explicitly declined via email Issued an incomplete refund of $6,509.08, leaving us overcharged by $1,575.18 They admitted to the billing errors but have not corrected them 2. Broken Delivery Guarantee Contract explicitly stated: "guaranteed delivery within 5-11 days from pickup." They delivered on day 12, forcing our family with two small children to sleep on air mattresses and eat takeout because we had no kitchen supplies. There was no apology, no compensation, and no accountability. 3. Complete Communication Breakdown Promised on pickup day (July 16th) that we'd receive delivery scheduling information Went completely silent between July 18-25 despite our calls As a family moving cross-country with small children, we had no idea when to expect our belongings Had to repeatedly call just to get vague "within 11 days" responses 4. Management Refuses to Respond After the billing disaster, I attempted to resolve directly with manager Justin Jenkins - who is the CEO's son. I have had to pro actively reach out to him every day for over two weeks and nothing has been. He promised to put me in touch with the CEO which has not happened. We are 2 months past the move and they still have our money. A friend in King City, CA asked if they should use Southbay for an upcoming move to OR and we told them no, and Id say the same to anyone looking at this review

I had a really smooth experience with Southbay Moving Systems Inc. The movers were on time, efficient, and very polite throughout the entire process. They handled my belongings with care, everything arrived in perfect shape with nothing damaged or broken. Once everything was inside, they even offered to help with a few extra things, which I really appreciated. It’s clear they take pride in their work and customer service. Overall, a great company and one I would definitely use again for a future move.

Thank you just does not seem sufficient for the exemplary service I received from Southbay Moving Systems Inc. From the onset of the moving process, Maribeth provided outstanding customer service to me. She was patient and compassionate with me during what was a very challenging time for me. I was extremely pleased with her timely responsiveness and technical expertise. She ensured on the front end of the process, that everything would be handled professionally with the highest standard of care on the back end of the process. Having a company representative like Maribeth, truly contributes to your organization's success. Because of my experience with her, I confidently provided recommendations to others. One of which immediately contacted her for the their future moving needs. Adam Whitfield, who was the Southbay Driver, was a joy to work with. He also displayed an exemplary level of moving expertise, witnessed by his timelines, coordination with contractors and the efficient packing out and delivery of my treasured household items. The leadership he displayed in York, Pa., Baltimore, Maryland and Charlotte, NC., exceeded my expectation of the industry standard for a professional moving experience. I plan on sharing with others the phenomenal experience I encountered in planning and implementing my move with Southbay. Your company truly sets the industry standard, continue to do great work!

Great company to work with. They were punctual, efficient, flexible and made my move easy. There was no mess or damage. They know what they are doing. Plus they were very personable. I particularly appreciate Juan Sanchez. Five stars for him.

I want to emphasize right off the bat—Southbay is the real deal. Their team, from the admin office to the field, treated my property with the utmost care and professionalism. "Shout Outs" Maribeth G., Admin Office - She was incredibly helpful in scheduling our end-of-year move, managing tight constraints like a pro. Peter M. and His Team - Their careful packing ensured that not a single item was damaged out of the 17,000 pounds moved from our 2,500 square foot home. Derek and Nancy - A fantastic transport team who handled our cross-country move from CA to VA with punctuality and professionalism. Having served 20 years in the US Navy and experienced numerous PCS moves, I can confidently say that Southbay has provided the best service we've ever had. Unlike other companies, Southbay manages your entire moving process internally, ensuring quality and accountability. The dedication to excellence from every team member and the direct involvement of the company owner made a significant difference. They truly listened to our concerns and tailored their services to meet our needs. Bottom Line: For any future moves within the US, Southbay will be my first call. A heartfelt thank you to Maribeth, Peter, Derek, and Nancy for making this move a joyful experience for my family and especially for bringing a smile to my wife's face after many challenging moves. Thank you from the bottom of my heart, Southbay Team! Arthur Stone 🙂

I wish they had contacted me previously before I chose another moving company out of the area. Hopefully, that goes well for me. I got locked into a...

South Bay Moving Systems overcharged us by over $4,000, violated their contractual delivery guarantee, charged for services we explicitly declined, and then...

The moving guys were great but they broke a nice piece of furniture, it happens, that's understandable but then the nightmare begins. Everyone in the office...