Platinum Moving & Storage

We purchased a move through Trinity Van Lines who subcontracted it out Bulls Moving who contracted it out to Platinum Moving. Three weeks ago, tomorrow, they called to tell us they were loading our stuff on a truck and that they would contact us the following Monday for an update. Since then they have gone completely silent. They won't respond with any updates or an idea as to when our furniture will be delivered. Trinity has been emailing them as well. Yesterday was 21 business days which is what we were quoted as the latest option but if you read the fine print they have up until 30 business days. We moved to Texas so there are a lot of people moving that we are connecting with and no one has waited this long. Regardless the horrible customer service provided, or in this case NOT provided, is unacceptable. DO NOT trust this company or use them. There are plenty of movers out there that do what they say they are going to do. This isn't about whether or not they should have delivered our stuff by now. This about how you treat the people paying you thousands of dollars...on top of that you are in control of all of their worldly possessions. How hard it is it pick up the phone and advise someone of even an guestimate as to when you might get it? We can't leave town for fear that they will maybe actually deliver our stuff. I could go on but learn from our experience and stay clear.

Platinum Moving was on time, professional and worth every penny. Scheduling with Robert was very easy. He was very helpful and explained all the details and what to expect. Our crew Ryan, Doug and Raven did an outstanding job. We had a lot of antique furniture but they protected our furniture extremely well. No damages and the move was done within the time frame that was estimated. I highly recommend Platinum Moving and will use them again.

Had a great experience with Platinum Movers. Sales rep Rob was informative and knowledgeable but not too pushy which is the main reason I went with them. Able to answer all of my questions and concerns. The movers were very friendly fast and efficient. Helped me with my baby grand piano which is my most prized possession. They did a fantastic job. No damages no problems and our estimate was right on point. Highly recommend.

DO NOT USE THIS COMPANY!!!!!! I would give 0 stars if possible. We had an absolute nightmare of an experience with this company for our move from California to Texas that took 30 BUSINESS DAYS and wouldn’t want anyone else to go through what we did. When we first called for quotes, we spoke with Ryan and he was very personable and reassuring - promising us that they have trucks traveling to Texas very often so even though they have to promise a 7-21 business day time frame it would be more like 7-14 business days. Obviously that was not the case. We called multiple times for updates and we were met with excuses every time and eventually we were unable to reach anybody at all on the main line. By the 21st business day we were getting worried that our stuff would never be delivered as we had called, emailed, instagram DMed, Yelped in order to contact someone and get an update and we didn’t hear back from anyone for days. We finally heard back from Tina who was amazing - gave us an update on the situation and passed our case on to a manager. We received our belongings after 30 business days because they used a sister company to deliver our stuff. The movers from this sister company were extremely rude and unprofessional. We never heard from Platinum again after that and they are back to not answering their phones or emails. We understand that COVID has made things difficult but not answering calls during business hours is just ridiculous and I think this company needs to be more professional in general. It was an absolute nightmare. So do yourselves a favor and go with another moving company.

I couldn't have asked for a better moving company!!! Ryan was very professional and courteous. He explained things to me as he went to be sure I understood what was going on. I was charged the same amount as my quote, in fact they finished in 2 hours! The gentlemen moving my items were kind, friendly and made me feel appreciated as a customer and just a person in general. Wonderful company! I will reccomend them to EVERY person I know getting ready to move!!!

Everyone we came in contact with was professional, courtesy and extremely helpful. This was our first time moving in over 15 years and this experience could...

Lets see moving sucks ; and after living in a place for almost 9 years you collect a lot of crap . This wasn't our first choice but scheduling conflicts for...

I have nothing good to say, but read up on this will save you at least $10K. This so-called "Platinum Movers" is a bunch of inexperienced, unprofessional...