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Knowing that things can go wrong with contractors and servicing companies, we researched and obtained 5 different quotes. Square Cow had a good number of positive reviews and ...read more
Knowing that things can go wrong with contractors and servicing companies, we researched and obtained 5 different quotes. Square Cow had a good number of positive reviews and the second highest quote, but we wanted to ensure a smooth move, so we went with them. Should any unfortunate events arise, we assumed it would be handled professionally and amicably based on the reviews we read. Our experience with this company has been one nightmare after another.We provided Square Cow a full list of items we needed moved, which included our refrigerator, bedroom furniture, and a few other items (we left most of our furniture to stage our old home). Square Cow quoted us a 3-5 hour job. It sounded a bit too fast at first, but the salesperson assured us they do this all of the time and that they would send three experienced men.Square cow sent one experienced mover (he was the lead), the other two movers were neither efficient nor effective. It was noticeable the three movers had not worked together previously. One mover admitted he had just started working for the company - he had to be shown and instructed every step of the way. The other mover said he was running on fumes with only three hours of sleep from the night before. The move took almost 12 hours to complete partly because they left behind our bed frame, which we had made a point to mention before they left for the new house. Due to their lack of experience, they had a hard time moving certain furniture items. Like our son’s toy shelf that had cubbies inside. At first they could not figure out how to carry the item up and said it was not possible. Then we suggested they take out cubbies, and then it was moved upstairs easily.The following are examples of their careless actions that lead to the damages our new home sustained (I have included a few photos with this review): 1) The movers proceeded to forcibly push our refrigerator through the front hallway without paying attention to the walls and baseboards. They managed to cause severe indentations, deep scraps, and nicks on the drywall, baseboards, and several dents on the refrigerator. When placing the refrigerator on the dolly, the movers took many attempts to make it work which caused large indentations and deep scratches on the hardwood floors. The newbie had the dolly turned the wrong way and had a hard time coordinating with the other mover. The refrigerator was leaned on one side many times and left indentations and scratches on the hardwood floors.2) As they moved larger pieces of furniture they would lose their balance and/or gripping which resulted in the items being placed down abruptly and unevenly or rested against the walls - this left nicks in the hardwood floors and black smudges/scrapes along the walls.3) They would hit large furniture pieces against the walls as they were moving through the house - this left scratches, nicks, and damages in the walls throughout our home.4) Furniture was not properly wrapped, padded, and secured properly which resulted in dents, missing chunks of woods, and scratches/scraps.We contacted Michael, Square Cow Manager, immediately after the move. Michael instructed us to complete the claim paperwork (which we did). We provided over 30 photos of proof of damage. Michael dodged our phone calls and texts for a week. When we were finally able to get a hold of him we inquired about the who, what, and when in regards to the repairs. He said it would be best to hire our own contractor and we would be reimbursed thereafter.After receiving a quote from a reputable company we put down a deposit to start the process, but Michael was dodging us again (each time we would schedule a sit down, he would cancel at the last minute). We had to show up at the office to get answers and that’s where we met the area manager, Chris. Chris came to our home a week later with a furniture repair person to assess the damages. Unexpectedly, Chris needed to come a second time with a different repair person for a second opinion. Three weeks go by with no resolution; finally they send a person out to repair the furniture only. As for the major damages to the walls, baseboards, doors, and hardwood floors, we were shoved a settlement check for a tenth of what it cost to repair on our original contractor’s repair quote to escape responsibility. Chris and Square Cow conveniently blamed the high repairs on pre-existing damages. We knew they would pull a fast one like this so we had all the areas damaged by Square Cow blue taped and asked the contractor to only assess these areas. To justify the quote our original contractor gave, we obtained several more quotes from other contractors – and these quotes are around the same price range and all the contractors said the same thing - our new home is a custom home and the materials used were of high quality. The lowball settlement offer from Square Cow is not enough to properly repair the damages sustained.For them to deny those damages were caused by their movers is very upsetting. On the day of the move, we were in contact with Michael and brought the damages to his attention right after it happened. Michael spoke with the lead mover who confirmed what we already told him. He apologized for the bad job their movers did, their poor planning and offered us a discounted rate on our move as we were originally quoted 3-5 hours. Michael told us to file a claim and that their company would pay for the repairs. Square Cow is now weaseling their way out of responsibility with an unfair settlement and responding with low integrity throughout this process. If you use this company and damages occur, be ready to spend a lot of time and a lot of money to cover their failures.We are trying to be reasonable and have given them ample opportunity to rectify the situation but now it has been 8 weeks and we are unable to repair the damages their movers caused and finish unpacking. read lessReview from desktop
If you would like a competent, careful, cheerful team of movers, hire Square Cow movers. They are the best.
If you would like a competent, careful, cheerful team of movers, hire Square Cow movers. They are the best. read less
Small move of a few rooms to a new apartment. Showed up on time. took great care of my stuff and the location on both ends. Completed the work in a very reasonable amount of ...read more
Small move of a few rooms to a new apartment. Showed up on time. took great care of my stuff and the location on both ends. Completed the work in a very reasonable amount of time and made sure I was satisfied before they left. JoJo, Wayne and X did a real nice job and were very professional. read less
We could not have been happier with Square Cow Movers. They were extremely efficient.
We could not have been happier with Square Cow Movers. They were extremely efficient. read less
**Update 12/2018 Before upcoming mediation, Square Cow employee admitted responsibility of damage to movie screen. Square Cow notified us and paid claim IN FULL.VERY ...read more
**Update 12/2018 Before upcoming mediation, Square Cow employee admitted responsibility of damage to movie screen. Square Cow notified us and paid claim IN FULL.VERY DISAPPOINTED - Local move and they: 1. Lost hinges for refrigerator door - backordered 60 days 2. Broke/dropped Yamaha receiver -employee admitted - reimbursed 3. Put hole in the wall when employee tripped - repaired 4. Put a tear in our 120 inch movie screen - DENIED CLAIM as employees said they did not do it. It is only my husband and I and we FOR SURE DID NOT RIP OUR OWN SCREEN!! Many witnesses saw undamaged screen before movers arrived. They only take care of damages if someone sees the employee do it, or they admit to doing it. :( We used them twice in Austin with good results. NOT so in DFW! read less
These gents were very professional and nice. They were a solid group with a good rhythm and flow which help from our move from Keller, TX to Prosper, TX! Would use them again ...read more
These gents were very professional and nice. They were a solid group with a good rhythm and flow which help from our move from Keller, TX to Prosper, TX! Would use them again in a heartbeat!! read less
These guys were great! They came out at the last minute and helped us out! They were also very flexible in working with us as the plan changed several...
There was a mix up with my phone number and miscommunication about the exact services I needed but the actual team of movers MORE than made up for it....
Ower's reply sounds good but I've been patient for over a year to get this resolved & an still left with damages & disappointments. This is the first time...