We make moving easy. Evolving from a Chicago horse-and-wagon operation in 1929 to today’s globe-spanning long distance mover, National Van Lines excels at providing stress-reducing residential/commercial relocation and storage solutions. Whether your move is big or small, we handle it all with nationally recognized customer service, award-winning drivers and unparalleled attention to detail. Named a Super Van Operator of the Year by the American Moving & Storage Association, our cross country moving company holds a Better Business Bureau A+ rating. We’ll get you moving!
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If I could use one word to describe National Van Lines it would be INTEGRITY! They care about you and your stuff. If I could give them all a big hug I would.
If I could use one word to describe National Van Lines it would be INTEGRITY! They care about you and your stuff. If I could give them all a big hug I would. read less
Although National Van Lines was competitively priced, we would not recommend them based on a number of things that did not meet our expectations. 1. On move out day, they ...read more
Although National Van Lines was competitively priced, we would not recommend them based on a number of things that did not meet our expectations. 1. On move out day, they sent a truck that did not come close to fitting our 4 bedroom home, despite the fact that someone from National had previously done a walk through of our home to assess the truck space we would need. Within minutes of the driver arriving, he said there is no way they could fit all our stuff. 2. We had to quickly divide our things into essentials and non-essentials since a large portion of our stuff had to go on a second truck. The second arrived one week after our guaranteed delivery date. Although that truck had “non-essentials”, due to the length of time we were without some of that stuff (e.g., our mower), that did become an inconvenience. 3. The movers severely damaged our stairway on move out day number 2 due to carelessness. The movers clearly hadn’t moved a treadmill before, as they didn’t secure the base of the treadmill properly. This caused the treadmill to fold up while they were moving it, literally getting stuck in our stairway, which damaged the walls and railing in the process. 4. On move in day number 1, the movers nearly left without assembling one of our beds. When we stopped them as they were on their way out, they said they couldn’t find the parts even though they were the ones who disassembled them. After more searching, the pieces to the bed ended up being in the glove box on the truck, so had they left we wouldn’t have been able to assemble the beds ourselves. 5. On move in day number 2, the movers couldn’t find the pieces to assemble another bed. Unlike the first time around, these movers did not try to leave without telling us about the unassembled bed. They finally found the pieces wrapped up with our treadmill. 6. One of the truck drivers was unprofessional and offensive. For starters, he didn’t bring money with him to pay the movers when loading, so I had to drive him to the bank. He also yelled at and made mean comments to the movers several times throughout the day. To make matters worse, he also made homophobic comments, which we found to be very offensive. 7. We never received an arrival time for the truck on move in day number 1. We were even on the phone with National the night before the truck arrived and they said we would receive a call with a specific arrival time. The truck driver called us the morning of the move in, saying he had been at the house for 30 minutes and that they were unloading our things into the driveway and porch. We had to rush over to the house (from our hotel downtown, 30 minutes away), which was not the way we wanted to start our move into our new home. read less
I have worked for the same employer for the last 17 years that has used companies like this to move me both CONUS and OCONUS. Understanding this, I can confidently say this ...read more
I have worked for the same employer for the last 17 years that has used companies like this to move me both CONUS and OCONUS. Understanding this, I can confidently say this is the worst moving company I have ever had to deal with. Why? There is a total lack of communication. There is also a total lack of consistency between the staff and “dispatch”. You cannot get a strait answer from anyone. Nobody is on the same sheet of music. If you are expecting great customer service and reliable scheduling this this is not the company for you. I will be filing a complaint with my employer at my earliest convenience and recommend my employer does not use this company anymore. The only reason I am moving forward with this company is because I am not paying for it and I am too close to leaving the country and having renters on my current house. read less
This company is honest, up front, answered all of my questions, and has integrity.
This company is honest, up front, answered all of my questions, and has integrity. read less
I could not have chosen a better moving company. My experience was pleasant from the first day I called until the end of my move. All the staff was professional and helpful. ...read more
I could not have chosen a better moving company. My experience was pleasant from the first day I called until the end of my move. All the staff was professional and helpful. My mover's were there on time, and took great care of my belinging's, pricing was reasonable as well. Thank you all so much for making this a stress free experience for me! Highly recommended!!! read less